Privacy policy

SABHA operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you use the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de‑identified so it cannot identify you. Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

• Contact details: name, address, billing and shipping addresses, phone number, and email address.
• Financial information: credit/debit card and other payment details, transaction information and payment confirmations.
• Account information: username, password, security questions, preferences and settings.
• Transaction information: items viewed, added to cart or wishlist, purchases, returns, exchanges and past transactions.
• Communications: information you provide when you contact customer support or otherwise communicate with us.
• Device information: device, browser, network connection, IP address and other unique identifiers.
• Usage information: how and when you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information.
• Automatically through the Services, including cookies and similar technologies.
• From our service providers when they process information on our behalf to enable features like payments, shipping, analytics, and support.
• From partners or other third parties as permitted by law.

How We Use Your Personal Information

Depending on how you use the Services, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services: process payments and orders, manage your account, remember preferences, recommend products, enable reviews, arrange shipping, and facilitate returns or exchanges.
• Marketing and advertising: send promotional communications and show online ads based on your activity and interests.
• Security and fraud prevention: authenticate accounts, secure payments, and detect or investigate fraudulent or illegal activity.
• Communications: provide customer support and respond to inquiries.
• Legal reasons: comply with law, respond to legal process, investigate disputes, and enforce our policies.

How We Disclose Personal Information

We may disclose personal information to third parties in certain circumstances, including:

• With Shopify, vendors and service providers who perform services on our behalf (e.g., IT, payment processing, analytics, fulfillment, and shipping).
• With business and marketing partners to provide advertising and promotional services (they will use information according to their own privacy notices).
• When you direct or consent to a disclosure (for example, to ship products or use social sign‑ons).
• Within our corporate group, affiliates, or in connection with a business transaction (e.g., merger, sale, or bankruptcy).
• To comply with legal obligations or to protect rights, safety, or property.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to Shopify and may be stored or processed outside your country. Shopify may also use data from your interactions across multiple merchants to enable enhanced features. For information about Shopify’s privacy practices, please visit Shopify's Privacy Center and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to third‑party websites. We are not responsible for the privacy or security practices of those sites. Please review their policies before sharing personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, please contact us to request deletion.

Security and Retention

While we implement reasonable security measures, no system is impenetrable and we cannot guarantee perfect security. How long we retain personal information depends on factors like account needs, legal obligations, and dispute resolution requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including access, deletion, correction, portability, and the right to opt out of certain processing. These rights are not absolute and may be subject to legal exceptions. You may exercise rights via the Services or by contacting us. We will verify your identity before fulfilling requests as required by law.

Complaints

If you have concerns about our processing of personal information, contact us using the details below. You may also have the right to lodge a complaint with a local data protection authority.

International Transfers

We may transfer, store and process personal information outside your country. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or other lawful safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this site and update the "Last updated" date as required.